Quick answers to common questions about the IMC Vendor Portal.
Account and Access
I logged in but don't have access. What do I do?
You will see a message indicating that you don't have access yet. Submit an access request with a brief reason (your vendor name and role), and it will be sent to your company's administrator for approval. See Log In and Request Access.
I can't log in. What should I do?
Look for a password reset option on the login screen. If that doesn't resolve the issue, ask your vendor administrator to select Reset Password for your account from User Administration. If you don't know who your administrator is, contact your IMC vendor representative.
A feature I need isn't visible. Why?
What you can see and do depends on your assigned role group (role + region + vendor). If you need access to something that isn't visible, contact your vendor administrator to review your role. See Understand Role Groups.
How do I add a new user to my company's account?
If you're a vendor administrator, go to User Administration, select Add User, and follow the instructions. See Add a New User for the complete steps.
Shipments
Why can't I see the driver or equipment on a shipment?
Shipments that are still in Pending status hide driver and equipment details until you accept or reject them. This is intentional. See Accept or Reject a Single Shipment.
I accepted or rejected a shipment by mistake. Can I undo it?
No — accepting or rejecting is currently a one-way action with no undo option. Contact support if you need help correcting a wrong response.
Driver Assignment
A driver says they didn't receive their dispatch. What should I check?
First, open the shipment, find the Driver card, and select Retransmit to resend the assignment. If that doesn't help, review the driver's user account in User Administration — confirm that their status is Active and that their role group includes the Driver role. If everything looks correct, ask the driver to log out and log back in to Power Direct. See Retransmit a Driver Assignment.
Can I remove a driver once assigned?
Not directly — today you can only assign or change the driver, not remove them completely. Contact support if you need a driver removed.
SmartStacks
My container claim failed. What do the error messages mean?
"Not found" means the container/chassis number was not in the stack — verify it. "Not eligible" means it is not available for self-assignment at this time. "Already assigned" means someone else has already claimed it. See SmartStacks: Claim a Container.
Billing
Can I submit an invoice or rate adjustment request through the portal?
Not yet — the portal currently displays billing status as read-only. Submission is planned for a future release. Continue using your existing process outside the portal until its availability is announced. See Billing Status.