Accepting or Declining an Order

When IMC assigns you an order, you accept or decline it from the order detail panel. Here's how both work.

Accepting an Order

1. Open the order. Its status shows Pending.

2. Review the order details.

3. Click Accept Order.

4. The order status changes to Accepted.

Declining an Order

1. Open the Pending order.

2. Click Decline Order.

3. Select a reason from the dropdown.

Click Decline Order to confirm, or Cancel to go back without declining.

Decline reasons:

• No capacity

• Rate not acceptable

• Pickup/delivery date or time not feasible

• Equipment type not available

• Lane/location not serviced

• Hazmat/special handling not supported

• Other

Important

• A reason is required to decline an order. You can't submit the decline without selecting one.

• Once you confirm a decline, the order moves to Declined status.